you are interested in ordering a freight ship item from Redline
there are a few things you need to know. First, there are
three types of delivery locations in freight shipping: residential,
business, and terminal. Residential deliveries are only
advised as a last resource option because 99% of trucking companies
charge a $50+ fee for making a residential delivery plus another
$50+ fee for sending a trailer with a lift gate. However, one should
note that automotive lifts cannot be sent to a residence at all due
to the large size and weight of the shipment. Farm deliveries
can be considered residential and should be discussed on a case by
case basis with a Redline representative.
Business deliveries are considered as the best
option, though unloading is the sole responsibility of the customer
thus having a forklift or truck dock is mandatory. Failing to unload
the shipment within a reasonable amount of time can result in the
carrier billing Redline for additional time delivery charges that
subsequently must be charged back to the customer.
The third and easiest option is
pickup. This means that Redline will ship your item to your nearest
terminal for you to pick up with a pick-up truck or utility trailer
upon its arrival. There are always forklifts on hand at all
terminals so that loading heavy items onto your vehicle is normally
quick and painless. From the time the carrier notifies the customer
of the shipment's arrival the customer has 48 hours to pick up the
item in order to circumvent any additional fees. If you have any
additional questions about freight deliveries please contact us
today; we're always happy to hear from you.
Do not falsify your delivery location
information! From time to time customers provide delivery
addresses and claim they are true commercial businesses on
commercially zoned property when they are not. In the event
that this occurs Redline will likely be billed for residential
delivery and lift gate fees from the carrier. In such an event
the customer will be contacted by phone and/or email before your
card is charged for these fees so that the customer will recognize
the charges on their billing statement. By purchasing a
freight ship item and falsifying your delivery location information
the customer forfeits all ability to dispute residential fees
charged by the carrier. Some of the carriers we use charge up
to $150 for these additional fees so please tell the truth and avoid
It is important to know LTL freight carriers will not call you
before attempting to deliver. If you request that the carrier
call you before delivering the carrier will charge a "notify fee."
This fee generally runs anywhere from $20 to $40 depending on the
carrier. Thus, it is important that you provide a business
address that is staffed from the hours of 8-5 Monday thru Friday.
In the event that the carrier attempts to deliver your product and
is unable because no one is present at the delivery location, you
will be will charged a redelivery fee. Redelivery fees tend to
average $50 to $75. If you wish to know when a shipment will
deliver but are not willing to pay a notify fee we recommend
contacting us to request a pro number for your shipment.
Having your pro number will allow you to track your shipment and
know which day it will arrive. It is not Redline Engineering's
policy to notify customers when freight shipments are shipped nor to
proactively provide customers with pro numbers for their shipments.
If you wish to obtain this information we recommend requesting it
via email the day after the order date.
Redline Engineering understands that
sometimes damages occur during shipping. Any freight damages must be
declared to Redline Engineering in writing via email within 3
days from the time of delivery. Failure to do so will result
in your claim being denied by the carrier. In the event that our customer notices
damage has occurred during transit the customer is encouraged to photograph any
damage before accepting the shipment. For freight
shipments the customer should notate on the bill of lading any noticeable damage
at the time of delivery. Any damage, whether external or internal, should
be reported to Redline within 2 days of delivery. Claims made past 2 days
are left open to the sole discretion of Redline Engineering. It is
important that the customer notate damage on the bill of lading for freight
shipments as failure to do so will result in the carrier's denial to honor a
damage claim. In such an event, this failure to properly report damage
upon delivery will result in all damages being the sole responsibility of the
party signing for the shipment.
Lastly, it is important to
know that Redline Engineering reserves the right to charge a
customer's credit card for any additional shipping fees incurred
during shipping. We will make our best attempt to minimize any
fees incurred to you and will also work hard to dispute any fees a
carrier may attempt to charge that we feel is without merit.
Ultimately it is the customer who is responsible for all shipping
costs. Any customer who is not willing to fund his or her
shipping costs in full should not purchase from Redline Engineering.
We appreciate all customers to the fullest and will do our best to
make sure each customer is treated fairly through their LTL freight