WARRANTY INFO:
We at Redline Engineering
offer a transferable lifetime warranty on all Redline sport bike stands.
Other items are warranted as the product description states. Products returned which are not defective can be subject to a 10% restocking fee.
Items purchased from outside the U.S. which require warranty will only be
eligible for free replacement shipping to the nearest U.S. coast, leaving
additional international shipping costs to be paid by the customer. No matter what it takes we will be certain to do whatever it
takes to make sure every single customer is satisfied.
We at Redline Engineering sell other
manufacturer's products too; however, we do not have any control over their
warranty policy. In our experiences the companies whose products we retail
are reputable, otherwise we would not resale their products, and their
warranties meet the industry standards. In the few cases that warranties
were required in the past we have not had any trouble motivating our business
associates to care for the customer as we do. With that said, please feel
free to purchase in full confidence concerning all the products we offer.
INTERNATIONAL SHIPPING INFO:
On all international orders the customer is responsible for all customs, duties,
and taxes. This commonly applies to Canadian and Puerto Rican shipments
though it is not limited to these countries. Upon delivery the carrier
will attempt to collect the country's necessary import taxes from the purchaser.
If the carrier fails to collect import taxes by the carrier, Redline
Engineering reserves the right to re-bill your credit card in order to pay your
import customs, duties, and taxes on your behalf.
ADDRESS CORRECTION INFO:
FedEx occasionally charges an $8.00 address correction fee for shipments which
are submitted with an incorrect or partial address. This charge usually
surfaces about two weeks after a shipment's transit. In the event that a
customer supplies Redline Engineering with an incorrect address only via
shopping cart, thus causing this additional fee to occur, we at Redline
Engineering reserve the right to pass this fee onto the customer through an
additional credit card charge. The most common situations causing this are
an improperly entered zip code, address number, or the lack of an apartment
number. Such a case warrants by company policy that the customer is the
sole cause of and is financially responsible for this additional fee.
PACKAGES LEFT W/OUT SIGNATURES:
At Redline Engineering we do not ship our
packages with a signature request unless noted by the customer in an over the
phone order. We have found that requiring signatures results in too many
shipments which cannot be delivered and are thus returned back to us at our
expense. For this reason our shippers will leave your shipment wherever
the delivery driver feels is best. Once a package is left at the
customer's location we are no longer responsible for it; therefore, Redline
Engineering will not be held accountable for a package's theft or general
disappearance after delivery. If the customer is not comfortable having a
package left at home he or she should place their order over the phone and pay
an additional signature delivery fee of $5.
