Redline Engineering offers free shipping on FedEx Ground shippable items to the 48 states. Any purchase submitted via shopping cart to a region outside of the 48 states will be canceled. Thus, all shopping cart orders from outside the 48 states must be submitted by phone. Most truck freight ship items do not include free shipping unless otherwise stated in the product listing.
We at Redline Engineering offer a transferable 1 year warranty on all Redline products. Other items are warranted as the product description states. Products returned which are not defective can be subject to a 10% restocking fee. Original shipping costs will only be refunded in the event that the product is defective by fault of Redline. Items purchased from outside the U.S. which require warranty will only be eligible for free replacement shipping to the nearest U.S. coast, leaving additional international shipping costs to be paid by the customer. No matter what it takes we will be certain to do whatever it takes to make sure every single customer is satisfied.
We at Redline Engineering sell other manufacturer's products too; however, we do not have any control over their warranty policy. In our experiences the companies whose products we retail are reputable, otherwise we would not resale their products, and their warranties meet the industry standards. In the few cases that warranties were required in the past we have not had any trouble motivating our business associates to care for the customer as we do. With that said, please feel free to purchase in full confidence concerning all the products we offer.
INTERNATIONAL SHIPPING INFO:
On all international orders the customer is responsible for all customs, duties, and taxes. This commonly applies to Canadian and Puerto Rican shipments though it is not limited to these countries. Upon delivery the carrier will attempt to collect the country's necessary import taxes from the purchaser. If the carrier fails to collect import taxes by the carrier, Redline Engineering reserves the right to re-bill your credit card in order to pay your import customs, duties, and taxes on your behalf.
ADDRESS CORRECTION INFO:
FedEx occasionally charges an $8.00 address correction fee for shipments which are submitted with an incorrect or partial address. This charge usually surfaces about two weeks after a shipment's transit. In the event that a customer supplies Redline Engineering with an incorrect address only via shopping cart, thus causing this additional fee to occur, we at Redline Engineering reserve the right to pass this fee onto the customer through an additional credit card charge. The most common situations causing this are an improperly entered zip code, address number, or the lack of an apartment number. Such a case warrants by company policy that the customer is the sole cause of and is financially responsible for this additional fee.
PACKAGES LEFT W/OUT SIGNATURES:
At Redline Engineering we do not ship our packages with a signature request unless noted by the customer in an over the phone order. We have found that requiring signatures results in too many shipments which cannot be delivered and are thus returned back to us at our expense. For this reason our shippers will leave your shipment wherever the delivery driver feels is best. Once a package is left at the customer's location we are no longer responsible for it; therefore, Redline Engineering will not be held accountable for a package's theft or general disappearance after delivery. If the customer is not comfortable having a package left at home he or she should place their order over the phone and pay an additional signature delivery fee of $5.
Redline Engineering understands that sometimes damages occur during shipping. Any freight damages must be declared to Redline Engineering in writing via email within 3 days from the time of delivery. Failure to do so will result in your claim being denied by the carrier. In the event that our customer notices damage has occurred during transit the customer is encouraged to photograph any damage before accepting the shipment. For freight shipments the customer should notate on the bill of lading any noticeable damage at the time of delivery. Any damage, whether external or internal, should be reported to Redline within 2 days of delivery. Claims made past 2 days are left open to the sole discretion of Redline Engineering. It is important that the customer notate damage on the bill of lading for freight shipments as failure to do so will result in the carrier's denial to honor a damage claim. In such an event, this failure to properly report damage upon delivery will result in all damages being the sole responsibility of the party signing for the shipment.
Returns are at the sole discretion of Redline Engineering and no product is available for return after 30 days from the time of delivery. Return shipping is responsibility of the buyer and a 10% restocking charge may also be charged. In some cases, drop ship products may inquire a drop ship fee from the manufacturer, which can cause 2 separate restocking fees to be charged. Whether or not to charge the restocking fee is again at the sole discretion of Redline Engineering. The customer should also note that outgoing shipping may not be refunded in the event the order is returned at no fault of Redline Engineering. If the customer is unwilling to agree to these terms the customer should not purchase any product from Redline Engineering.