Product Reviews From MCLOUD, Oklahoma

I purchased this jack on May 23rd, 2022 to use in the upcoming transmission replacement of my 2002 Dodge Ram 2500 pickup. When it arrived on the 31st, I opened the crate and began the assembly process. Then I noticed that the chains & hardware that go on top of the plate weren’t there. At that moment I thought this was going to be a total clusterf**k and that I would end up regretting the purchase. I e-mailed customer support about the missing items. After a few back & forth e-mails, and me sending them pictures of the assembled jack next to the empty crate, they quickly sent the parts that had been missing.
The June transmission swap went without a hitch. The jack worked flawlessly, up and down several times in the process. It handled my 47RE transmission like a champ.
When I finished using the jack I rolled it into a corner of my shop to collect dust until the next time I would need it.
Fast forward to August 21st, 2023, when I needed it to R & I the gas tank in my 1982 F-150 to replace the fuel pump. I raised the pickup on my lift, un-hooked all the fuel lines and wiring and loosened the mounting strap bolts. I rolled the jack over and raised it to meet the gas tank, taking the weight off the bolts so I could remove them. When I was ready to lower the tank, the release knob on the jack wouldn’t turn either direction. I tried with some force, hoping not to break anything in the process, but it would not turn. So I put the bolts back in to hold the tank in place. Fortunately there was enough height left in my lift that I was able to lift the truck off the jack and get it out of the way.
I knew the jack had a 1 year warranty, but I hoped that Redline Stands would still cover it even though it was about 3 months past the 1 year mark. I sent an e-mail to customer service and got a reply from Stephan at tech support within an hour or so. He had me send him a short video of what was happening with the jack so they could get with the supplier for a solution.
Stephan e-mailed me the next day letting me know they were still waiting for the supplier to get back to them.
I’ve been a mechanic for almost 40 years, so I’m not afraid to take stuff apart and put it back together. However, not knowing exactly how this jack functioned, I didn’t want to take the risk of breaking something in case Redline Stands would eventually warranty it. In reality I knew it wouldn’t be cost-effective to ship it back and have them ship me a replacement.
Stephan suggested I try to repair it myself. I asked him to find me a schematic, which he did, but it was extremely vague and somewhat blurry so I couldn’t tell what the pieces looked like or in what order they were assembled.
Two days later I received an e-mail from Stephan that contained a video of a person at the factory disassembling the jack. What a lifesaver! I did exactly what the guy did and had the jack repaired in minutes. It was just a knob return spring that had somehow gotten bound up inside the knob.
I got to use it on my fuel pump job after all. I used it again just before Christmas, 2023, for the transmission replacement in another of my vehicles.
The bottom line is that even though this transmission jack (and probably most others) was made in China, it’s not a piece of junk. It’s actually put together quite well. Moreover, if you buy something from Redline Stands and need customer service for any reason whatsoever, these folks are the absolute best. Thank you, Stephan.
Read less