Warranty

Warranty

Unless the description of a product indicates otherwise, Redline Engineering offers a 1 year warranty on all Redline products. Products returned which are not defective can be subject to a 20% restocking fee. Original shipping costs will only be refunded in the event that the product is defective by fault of Redline. Items purchased from outside the U.S. which require warranty will only be eligible for free replacement shipping to the nearest U.S. coast, leaving additional international shipping costs to be paid by the customer.

Please know in advance that our warranty is a parts warranty. This means that in such an event that a product is damaged in shipping or requires repair parts and/or full assemblies to later be sent or returned for any reason, Redline Engineering LLC will only be responsible for the products associated with the warranty and will not reimburse the customer for their time spent. Only parts that are damaged will be replaced, not entire assemblies. Redline Engineering LLC will provide remote assistance with warranty related issues, but will not supply labor, nor visit the customer's facility, to assist in warranty related matters.

Redline Engineering offers a wide assortment of replacement parts. Customers who possess a non-Redline brand piece of equipment commonly purchase Redline brand replacement parts to fit non-Redline brand equipment because it is common our competitors do not supply replacement parts for their equipment. If the customer installs a replacement part onto a machine for which the part was not manufactured to serve as an OEM-matched part, this can affect the warranty of the replacemennt part. Redline Engineering reserves the right to void the warranty of replacement parts installed into a custom application for which the purchased part was not manufactured or designed to fit.

We at Redline Engineering sell other manufacturer's products too; however, we do not have any control over their warranty policy. In our experiences, the companies whose products we retail are reputable, otherwise we would not resale their products, and their warranties meet the industry standards. In the few cases that warranties were required in the past we have not had any trouble motivating our business associates to care for the customer as we do. With that said, please feel free to purchase in full confidence concerning all the products we offer.

Products modified by the customer for their application are not available for warranty replacement. Redline will evaluate the customer's modification on a case-by-case basis and determine whether or not the product's warranty will remain in affect. This decision will be at Redline Engineering's sole discretion.

Some products sold by Redline Enginerering are considered consumables, much like brake pads are considered consumables in the automotive industry. Some of the most common consumables are, but not limited to, hoses, nozzles, view screens, lamp screens, light bulbs, filters, seals, gaskets, media blast gun components, rubber pads, and bearings. These products are not considered applicable to Redline Engineering's 1 year parts warranty.