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Shipping & Returns

LOCAL PICKUPS IN PENSACOLA

It is the policy of Redline Engineering that all customers wishing to perform a local pickup in Pensacola, FL bring a utility trailer to be loaded. We will load items into the back of the customer's pickup truck, but we discourage this as a pickup truck is easily prone to damage via forklift loading; and thus, we will not be held liable for any damage done while loading products into the bed of a pickup truck. Please either bring a utility trailer for your local pickup, or understand that the customer assumes all liability loading product into the back of his truck.

FREE SHIPPING

Redline Engineering offers free shipping on FedEx Ground ship items to the 48 states. Canadian and Hawaiian customers who submit orders on our website will receive a shipping quote after their initial order is completed, at which time these customers must approve their shipping costs before shipping.  Many truck freight items include free shipping up to a certain dollar amount, meaning anything over the amount will require a surcharge. This is mainly applicable when shipping costs are particularly high or fall under one of the “Limited Access” locations deemed by the truck carriers. These include, but are not limited to: farms, ranches, hospitals, schools, government facilities, country clubs, airports, locations with gated access, or any other location that does not meet the carrier's confines of a traditional business facility. In the event the truck carrier charges Redline Engineering a limited access fee for your shipment, those charges will be passed along to the customer after delivery. Feel free to call us before ordering to discover if your location will be charged a limited access fee by the truck carrier.  LTL truck carriers will not allow the customer to unload heavy freight via manpower.  The customer must have a forklift on site or pay the additional charges associated with a lift gate delivery.

WARRANTY & RETURNS

We at Redline Engineering offer a transferable 1 year warranty on all Redline products. Other items are warranted as the product description states. Products returned which are not defective will be subject to a 20% restocking fee. Original shipping costs will be refunded at the sole discretion of Redline Engineering LLC.  Customer is responsible for return shipping costs. Items purchased from outside the U.S. which require warranty will only be eligible for free replacement shipping to the nearest U.S. coast, leaving additional international shipping costs to be paid by the customer. LTL freight-ship items returned at Redline Engineering's expense must be shipped from either a business location with forklift on site or dropped-off/picked-up at the customer's nearest truck terminal. Redline Engineering will not fund additional shipping services such as residential pickups/deliveries and/or lift gate loading/unloading services at the expense of Redline Engineering. If the customer insists on additional shipping services, the customer will be responsible for the cost of requested services.

CANCELLATIONS

Cancellations by request of the customer are subject to a 3% cancellation fee. This charge covers the fees charged by your credit card company, which does not refund said fees when a transaction is cancelled. Because of this, the party responsible for the order cancellation is responsible for these fees. 

DROP SHIP RETURNS

We at Redline Engineering sell other manufacturer's products too; however, we do not have any control over their warranty policy and restocking costs. In many cases, our suppliers have restocking costs separate than those of Redline. As such, returning a product to one of our suppliers can incur both the supplier and Redline's restocking fees. In our experiences the companies whose products we retail are reputable, otherwise we would not resale their products, and their warranties meet the industry standards. In the few cases that warranties were required in the past we have not had any trouble motivating our business associates to care for the customer as we do. With that said, please feel free to purchase in full confidence concerning all the products we offer.

INTERNATIONAL SHIPPING INFO

On all international orders the customer is responsible for all customs, duties, and taxes. This commonly applies to Canadian and Puerto Rican shipments though it is not limited to these countries. Upon delivery the carrier will attempt to collect the country's necessary import taxes from the purchaser. If the carrier fails to collect import taxes by the carrier, Redline Engineering reserves the right to re-bill your credit card in order to pay your import customs, duties, and taxes on your behalf.

PACKAGES LEFT W/OUT SIGNATURES

At Redline Engineering we do not ship our packages with a signature request unless noted by the customer in an over the phone order. We have found that requiring signatures results in too many shipments which cannot be delivered and are thus returned back to us at our expense. For this reason our shippers will leave your shipment wherever the delivery driver feels is best. Once a package is left at the customer's location we are no longer responsible for it; therefore, Redline Engineering will not be held accountable for a package's theft or general disappearance after delivery. If the customer is not comfortable having a package left at home he or she should place their order over the phone and pay an additional signature delivery fee of $5.

SHIPPING DAMAGES

Redline Engineering understands that sometimes damages occur during shipping. Any freight damages must be declared to Redline Engineering in writing via email within 3 days from the time of delivery. Failure to do so will result in your claim being denied by the carrier. In the event that our customer notices damage has occurred during transit the customer is encouraged to photograph any damage before accepting the shipment. For freight shipments the customer should notate on the bill of lading any noticeable damage at the time of delivery. Any damage, whether external or internal, should be reported to Redline within 2 days of delivery. Claims made past 2 days are left open to the sole discretion of Redline Engineering. It is important that the customer notate damage on the bill of lading for freight shipments as failure to do so will result in the carrier's denial to honor a damage claim. In such an event, this failure to properly report damage upon delivery will result in all damages being the sole responsibility of the party signing for the shipment.

RETURNS

Returns are at the sole discretion of Redline Engineering and no product is available for return after 30 days from the time of delivery. Return shipping is the responsibility of the buyer and a 20% restocking charge will apply. In some cases, drop shipments may inquire a manufacturer restocking charge, which can result in 2 separate restocking fees charged. The customer should also note that outgoing shipping may not be refunded in certain cases. Some items are non-refundable for safety reasons and if this is the case, a notice will be posted on the specified product page. If the customer is unwilling to agree to these terms the customer should not purchase any product from Redline Engineering.

Free shipping only applies to products that are marked "free shipping" or "ships free" in the title. Freight ship items have a predetermined max amount that can be spent under our free shipping policy. In the event you reside in an unusually high cost shipping zip code we may alert you that a shipping surcharge may be necessary.

Click OK to view our full shipping policy. Clicking cancel will keep you on the current page.

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