I was looking for a 20 ton press and came across redline stands presses. I looked at presses on ebay and amazon which looked about the same build quality but had no customer service. So I purchased a 20 ton from redline stands. The shipping and packaging was on point. When it arrived I had one question about assembly so I called customer service and got a quick and polite answer to my question. After finishing the assembly the sleeve on the bottom of the ram was threaded crooked and was not flush when I tightened it up. I call again and a video, two day after a package arrived with a new ram and the collar piece. I switched out the collar piece and it was perfect. I called and told customer service everything was fine and I would send back the ram and collar. The same day I was emailed a return label. The customer service and technical assistance was outstanding!! If your looking for a press look no further redline stands it the place. A very good press but the customer and technical support was priceless. Thank you redline stands