I ordered this lift from Redline Engineering and received excellent customer service. It was shipped immediately and received much sooner than expected. I'm almost 62 years old and had no help to uncrate and set up the lift. It's a challenge for someone my age, but definitely doable. The only thing that caught me by surprise is that I needed to supply hydraulic fluid. Not having advance notice of that meant I had to acquire it locally. The smallest available locally was 5 gallons. Over 4 and a half gallons more than I needed. I wish I would have known earlier. Other than that, the lift went together without a hitch and operates buttery smooth. I'm glad I went with the electric. I do have an air compressor but the electric is much more convenient for my usage. The wheel vise doesn't give me great confidence, so I'm going to switch that out with another one I have on hand. All in all, I'm very pleased with this lift and believe it's a good value for the money. One last thing....the dealer says "Free Shipping* restrictions apply". I ended up having to pay $239 extra to get it out to the west coast. So....be aware of those restrictions.