I received the lift in good condition when expected. There were no bolts for the wheel stop. The wheels on the lift could be a better quality. I could not install the tip over bar. The tube it goes through was welded off location. I had to open up the exit hole on the right side. Overall, it is a great lift. Before I ordered it I asked if you need the ramp extensions to use it for a Harley tri glide. Someone emailed me a picture of a tri glide on the lift and said I did not need the extensions. He also said they are not av ailable for the tr1500. Both statements are wrong. The extensions are listed under the tr1500 accessories for $249.50 and they will fit as my ramps have the holes to accept them. Also, the hd triglide, with the proper tires on the rear filled to proper inflation, drags the rear pully housing when loading or unloading. If I had the right info from your people I would have ordered the the extensions. AS it is I made my own out of steel I had here. They are one foot long 15 3/4 inches wide and 1 3/4 inches high. I suggest you train your people. They are costing you sales! [ FROM REDLINE - Sir, we checked into our email correspondence with you to see which salesman gave you bad information so that we could train him further. We found that your emailed question was regarding a Titan 1000D extension ramp and that the salesman's reply was correct as those two items are non-compatible because they are made by different manufacturers. Our apologies for the missing bolts; we'll reach out to you about getting you refunded for anything you had to buy. Thank you for your business!]